The Ring login bug caused alarm across the platform’s user base on May 28, when customers discovered unknown devices logged into their accounts. Reports flooded social media, showing logins from unfamiliar IPs and countries. Many users feared their accounts had been hacked.
However, Ring insists the issue wasn’t a breach. The company says a backend update introduced a bug that falsely listed old devices as newly logged in on May 28.
Ring: “It’s Just a Bug”
Ring addressed the incident in a Facebook post and on its official status page. The company confirmed the issue stems from incorrectly displayed login timestamps in the Control Center.
“We are aware of an issue where information is displaying inaccurately,” Ring stated.
They claim the devices shown were legitimate logins from the past. These may include old devices, or ones used by people with whom users shared login details.
Users Aren’t Convinced
Many users remain skeptical. They say they saw completely unknown devices, odd names like “derbhile’s iPhone”, and logins from countries they’ve never visited.
“I’m in Texas. Why is there a login from Spain?” one user posted on Facebook.
“Just admit you’ve been hacked,” another wrote on X.
Some users even reported live view activity during times no one accessed the app. Others said they didn’t receive multi-factor authentication prompts, further fueling doubt that this was just a visual glitch.
Amazon Responds to Concerns
Amazon, which owns Ring, later shared a statement with BleepingComputer:
“We’re deploying a fix. We have no reason to believe this is the result of unauthorized access.”
The company reiterated that all IPs and devices shown were valid past logins—even if users no longer own those devices or forgot who accessed their account before.
What You Should Do
If you’re a Ring user:
- Open the Ring app
- Go to Control Center → Authorized Client Devices
- Remove anything you don’t recognize
- Change your password
- Enable two-factor authentication
Conclusion
The Ring login bug has shaken user trust, even as the company insists there was no breach. Whether it was a visual glitch or something deeper, customers deserve clearer communication. For now, all users should check their account activity and secure their settings—just in case.
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