Eight Sleep AWS Outage – Smart Beds Malfunction During Cloud Failure

A major Eight Sleep AWS outage left thousands of smart-bed users dealing with chaos instead of comfort.
The disruption, caused by a temporary failure in Amazon Web Services (AWS), forced many beds to overheat, freeze, or sound nonstop alarms.

Eight Sleep, known for its AI-powered “Pod” smart beds, relies heavily on cloud connectivity.
When AWS went down, users lost control of temperature settings, alarms, and even basic sleep tracking.
Some beds locked in unsafe heating cycles, while others refused to start.

How the Incident Began

The outage began during a widespread AWS network failure on October 20, 2025.
Because Eight Sleep pods connect to AWS for system commands, the loss of access triggered system errors across devices.
Users quickly flooded social media with complaints about their expensive beds turning against them.
Many said they had to unplug the pods entirely to stop overheating or constant noise.

“My $3,000 bed went crazy. It kept heating nonstop. I had to sleep on the couch,” one user wrote online.

Reports also revealed that some devices consumed massive amounts of data even when idle.
Researchers say this shows how cloud-reliant devices can malfunction dramatically during outages.

Company Response

Eight Sleep CEO Matteo Franceschetti apologized to customers, calling the event “unacceptable.”
He confirmed that engineers were working around the clock to add local fallback support.
A new “Outage Access” mode will let users adjust bed settings without connecting to the cloud.

The company also promised firmware updates to reduce dependency on AWS for essential functions.
This improvement could prevent similar incidents in the future.

Why It Matters

The Eight Sleep AWS outage exposes a growing risk in the smart home industry.
Many connected devices—from thermostats to mattresses—depend entirely on cloud systems.
When those systems fail, users lose comfort, control, and sometimes safety.

Security experts say manufacturers must add offline functionality for all essential devices.
Otherwise, every cloud outage could cause widespread chaos in connected homes.

Conclusion

The Eight Sleep AWS outage serves as a wake-up call for smart-device manufacturers.
When technology built for comfort depends entirely on external servers, failure becomes inevitable.
As connected homes grow more common, offline resilience must become a standard feature, not an afterthought.