The Manchester Airports data breach affected systems used by Manchester, London Stansted and East Midlands airports.
MAG said attackers stole data relating to Wi-Fi registrations, car park bookings, lounge bookings and Fast Track services. The exposed information may include email addresses, phone numbers, vehicle registration numbers and postcodes.
However, the company said that attackers did not access customer payment-card data.
Airport operations remain unaffected
MAG said the incident has not disrupted airport operations. Parking services also continue to operate normally.
As a precaution, the group has temporarily suspended its online Manage My Booking service. Customers who need help with an existing booking should use the company’s telephone support instead.
MAG owns three of the UK’s busiest airports. Together, Manchester, London Stansted and East Midlands airports handle more than 66 million passengers each year.
Company contacts affected customers
After discovering the intrusion, MAG restricted access to affected systems and brought in external cybersecurity specialists. The company also notified law enforcement.
MAG said it has contacted affected customers directly. However, it did not disclose how many people may be affected by the Manchester Airports data breach.
Local reports suggested that the incident may involve data from up to 8.9 million travellers. That figure has not been independently confirmed.
Customers should watch for phishing attempts
The stolen contact details could help criminals create convincing phishing emails, text messages or phone calls.
MAG urged customers to remain cautious when receiving unexpected messages. The company said it will never ask for payment-card details, banking information or passwords through unsolicited contact.
Customers should avoid suspicious links and report any attempt to obtain sensitive information.
No ransomware or extortion group had publicly claimed responsibility for the attack at the time of publication.
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